TO PREVENT FRAUD, ALL ORDER INFORMATION MUST MATCH THE SHIPPING AND BILLING NAME AND ADDRESS GIVEN TO BE ACCEPTED THROUGH WIX. IN THIS CASE, YOU WILL BE CONTACTED TO SEND THE PAYMENT THROUGH ANOTHER PAYMENT APP.

 

At Rugrat, we want to make sure your shopping experience with us is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair and transparent. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at Rugrat.

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All sales are final.  Returns or exchanges are excepted for products damaged in transit or if the incorrect item was shipped out.

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To guarantee acceptance of your exchange, email us within 5 days of the delivery date. Once your email has been received we will promptly respond and assist with the situation accordingly. All of our items are handmade, orders usually take 5-7 days to create.

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We receive proof of delivery with all orders placed. We are not responsible for stolen packages. 

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*Rugs are NOT for resell.*

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